Frequently Asked Questions
Everything you need to know about your Salomon gear and orders.
How can I track my Salomon order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is Salomon’s return policy?
We offer free returns within 30 days of receipt, provided the items are in their original condition, unworn, and with all original packaging and tags attached.
Does Salomon offer a warranty on its products?
Yes, we provide a limited warranty against manufacturing defects. Most footwear and apparel are covered for 2 years, while winter sports equipment may vary by category.
How do I choose the right size for my running shoes?
We recommend referring to our specific Size Guide located on each product page. If you are between sizes, we generally suggest sizing up for our technical trail running shoes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How should I clean and maintain my GORE-TEX® gear?
Wash your GORE-TEX® garments in a machine on a warm permanent press cycle using a small amount of liquid detergent. Rinse twice and tumble dry on a warm setting to reactivate the water-repellent (DWR) treatment.